Just got this as a follow up from Ebay and thought that it would be a useful link for everyone;
Dear Tony,
Thank you for writing eBay's Verified Rights Owners (VeRO) Program in
regard to our request for clarification on your Notice of Claimed
Infringement.
We appreciate you sending us the requested clarification. Welcome to
eBay's Verified Rights Owner's Program ("VeRO Program").
We received your Notice of Claimed Infringement. We have forwarded the
listings you reported for appropriate action. You will receive a
separate confirmation email regarding the specific action taken. We'll
let the seller and all the bidders know that we removed the listings at
your request.
The items were removed for reason code 3.2. Item(s) infringes copyrights
(for example, a bootleg recording of a live performance, a pirated copy
of media such as software or movies, or an unlawful copy of copyrighted
works such as text, paintings, or sculptures), as this is what you
described in your clarification email.
When reporting in the future, please remember the reason codes are
divided between whether or not the item itself is infringing or if
something in the listing content is infringing.
You can now search our site to look for potentially infringing items and
report these to us.
You have three options for reporting infringing items going forward.
The first – using our VeRO Reporting Tool - is strongly recommended as
it provides significant benefits to you and eBay.
1. Sign up for our VeRO Reporting tool, a tool that allows you to report
a listing directly from the body of the listing. As a VRT user, you get
a “Report Now” button at the bottom of each listing in the “View Item”
section which allows you to report the item to eBay directly from the
listing.
The benefits of the tool are significant:
• Reduced contacts from sellers since the information you enter will
help eBay educate sellers better. eBay will:
o Pass along a message to the seller with more detail on his/her VeRO
violations
o Direct sellers to eBay’s intellectual property tutorial (available
Fall 2005)
o Direct sellers to appropriate help pages (based on the reason codes
you select)
o Direct seller to your About Me page (if you have one)
• Ability for you to communicate directly with the seller through a
Message Box to:
o Give the seller more information about the nature of the infringement
o Tell the seller how to make the listing legally compliant (if
applicable)
o Explain legal penalties of intellectual property infringement
• Paperless – no need for faxes or emails
• Reduced time vs. reporting via fax or email
o Click on the “Report Now” button at the bottom of each listing
o Select two reasons from a drop down menu for why the listing is
infringing on your rights
o Add a personalized or standard message to the seller (via eBay), if
you so desire
To sign up for the VRT, please email us at
mailto:?subject=&body= and we will
send you a VRT user agreement to sign and will then set up your VRT
account.
2. Send your Notices of Claimed Infringement (NOCI) by email to
mailto:?subject=&body=, a special email address dedicated to serving the needs
of rights owners and their representatives. It is important that such
notices substantially follow the form of the original notice. However,
if you choose this reporting method,eBay will be less able to help
educate sellers to reduce future potential infringements.
For your convenience, we have included an electronic version of our
Notice of Claimed Infringement form below. Fill in the blanks once and
save a copy for future use. It is fine to use your own form that
includes additional language, but be sure to include all the information
contained in our form.
3. Via fax. Fax us the filled out electronic NOCI form available
below to (02) 9475
0354.
Here's some additional information that should prove useful to you.
1. User Information. Through eBay's VeRO Program, you can request
detailed personal contact information about sellers. Please contact us
at
mailto:?subject=&body= to obtain a copy of our Personal Information
Agreement. We would, however, stress that eBay makes no guarantees
regarding the completeness or accuracy of this personal information.
2. Removed Listings. When we remove listings at the request of an
intellectual property rights owner, we notify the seller and bidders by
email. While we trust that rights owners endeavor to be as accurate and
as fair as possible in requesting the removal of listings, we understand
that mistakes can be made. To that end, the listing removal messages we
send to sellers contain the name and email address of the rights owner.
That way our users have the ability to contact you to obtain
clarification. Many users genuinely lack information about why their
item or description is infringing. If you believe an error has been made
or for some other reason want to allow the user to relist the item,
simply email us at
mailto:?subject=&body= and let us know. Be sure to identify
the item number of the listing removed. We can't allow relisting unless
we hear from you.
3. Create an eBay "About Me" page that will be included in our list of
Intellectual Property Rights Owner About Me pages at:
http://pages.ebay.com/help/community/vero-aboutme.htmlWhen we remove a listing at your request, we will provide the seller
with a link to this page. Creating an About Me page is fast and easy. We
provide some general guidance on our site that we hope will assist users
in steering clear of problem areas. See:
http://pages.ebay.com.au/help/sell/item_allowed.htmlHowever, you are the experts of your products and policies. Your About
Me page is basically a home page that contains whatever information you
wish to convey to our users. Many rights owners use their About Me pages
to provide contact information for the company and answer frequently
asked questions about infringement of the company's products. In some
cases they are linked to other informational pages, or association or
anti-piracy sites. We have found that a good About Me page can answer
many user questions, which reduces the need for them to email you.
To create your About Me page, please take the following steps:
a. Register an eBay account. The process is fast, easy, and free. Go to
the following Help page to learn how:
http://pages.ebay.com.au/help/newtoebay/basic-registration.htmlb. Follow the instructions located here:
http://pages.ebay.com.au/help/feedback/about_me.htmlc. Write to
mailto:?subject=&body= and let us know that the page has been
created. We will include it in the list of Intellectual Property Rights
Owner About Me pages.
Welcome again to the VeRO Program. We hope this email has provided some
useful guidance and information. Needless to say, if you have any
questions, contact us at
mailto:?subject=&body=.
We look forward to working with you.
VeRO Program
eBay Inc.
2145 Hamilton Avenue
San Jose, CA 95125
(Voice) (408) 376-6132
(Fax) (408) 516-8811
mailto:?subject=&body=Can't stop these mongrels but at least we can make life difficult !
Just got this as a follow up from Ebay and thought that it would be a useful link for everyone;
Dear Tony,
Thank you for writing eBay's Verified Rights Owners (VeRO) Program in
regard to our request for clarification on your Notice of Claimed
Infringement.
We appreciate you sending us the requested clarification. Welcome to
eBay's Verified Rights Owner's Program ("VeRO Program").
We received your Notice of Claimed Infringement. We have forwarded the
listings you reported for appropriate action. You will receive a
separate confirmation email regarding the specific action taken. We'll
let the seller and all the bidders know that we removed the listings at
your request.
The items were removed for reason code 3.2. Item(s) infringes copyrights
(for example, a bootleg recording of a live performance, a pirated copy
of media such as software or movies, or an unlawful copy of copyrighted
works such as text, paintings, or sculptures), as this is what you
described in your clarification email.
When reporting in the future, please remember the reason codes are
divided between whether or not the item itself is infringing or if
something in the listing content is infringing.
You can now search our site to look for potentially infringing items and
report these to us.
You have three options for reporting infringing items going forward.
The first – using our VeRO Reporting Tool - is strongly recommended as
it provides significant benefits to you and eBay.
1. Sign up for our VeRO Reporting tool, a tool that allows you to report
a listing directly from the body of the listing. As a VRT user, you get
a “Report Now” button at the bottom of each listing in the “View Item”
section which allows you to report the item to eBay directly from the
listing.
The benefits of the tool are significant:
• Reduced contacts from sellers since the information you enter will
help eBay educate sellers better. eBay will:
o Pass along a message to the seller with more detail on his/her VeRO
violations
o Direct sellers to eBay’s intellectual property tutorial (available
Fall 2005)
o Direct sellers to appropriate help pages (based on the reason codes
you select)
o Direct seller to your About Me page (if you have one)
• Ability for you to communicate directly with the seller through a
Message Box to:
o Give the seller more information about the nature of the infringement
o Tell the seller how to make the listing legally compliant (if
applicable)
o Explain legal penalties of intellectual property infringement
• Paperless – no need for faxes or emails
• Reduced time vs. reporting via fax or email
o Click on the “Report Now” button at the bottom of each listing
o Select two reasons from a drop down menu for why the listing is
infringing on your rights
o Add a personalized or standard message to the seller (via eBay), if
you so desire
To sign up for the VRT, please email us at [email]vero@ebay.com.au[/email] and we will
send you a VRT user agreement to sign and will then set up your VRT
account.
2. Send your Notices of Claimed Infringement (NOCI) by email to
[email]vero@ebay.com.au[/email], a special email address dedicated to serving the needs
of rights owners and their representatives. It is important that such
notices substantially follow the form of the original notice. However,
if you choose this reporting method,eBay will be less able to help
educate sellers to reduce future potential infringements.
For your convenience, we have included an electronic version of our
Notice of Claimed Infringement form below. Fill in the blanks once and
save a copy for future use. It is fine to use your own form that
includes additional language, but be sure to include all the information
contained in our form.
3. Via fax. Fax us the filled out electronic NOCI form available
below to (02) 9475
0354.
Here's some additional information that should prove useful to you.
1. User Information. Through eBay's VeRO Program, you can request
detailed personal contact information about sellers. Please contact us
at [email]vero@ebay.com.au[/email] to obtain a copy of our Personal Information
Agreement. We would, however, stress that eBay makes no guarantees
regarding the completeness or accuracy of this personal information.
2. Removed Listings. When we remove listings at the request of an
intellectual property rights owner, we notify the seller and bidders by
email. While we trust that rights owners endeavor to be as accurate and
as fair as possible in requesting the removal of listings, we understand
that mistakes can be made. To that end, the listing removal messages we
send to sellers contain the name and email address of the rights owner.
That way our users have the ability to contact you to obtain
clarification. Many users genuinely lack information about why their
item or description is infringing. If you believe an error has been made
or for some other reason want to allow the user to relist the item,
simply email us at [email]vero@ebay.com.au[/email] and let us know. Be sure to identify
the item number of the listing removed. We can't allow relisting unless
we hear from you.
3. Create an eBay "About Me" page that will be included in our list of
Intellectual Property Rights Owner About Me pages at:
[url]http://pages.ebay.com/help/community/vero-aboutme.html[/url]
When we remove a listing at your request, we will provide the seller
with a link to this page. Creating an About Me page is fast and easy. We
provide some general guidance on our site that we hope will assist users
in steering clear of problem areas. See:
[url]http://pages.ebay.com.au/help/sell/item_allowed.html[/url]
However, you are the experts of your products and policies. Your About
Me page is basically a home page that contains whatever information you
wish to convey to our users. Many rights owners use their About Me pages
to provide contact information for the company and answer frequently
asked questions about infringement of the company's products. In some
cases they are linked to other informational pages, or association or
anti-piracy sites. We have found that a good About Me page can answer
many user questions, which reduces the need for them to email you.
To create your About Me page, please take the following steps:
a. Register an eBay account. The process is fast, easy, and free. Go to
the following Help page to learn how:
[url]http://pages.ebay.com.au/help/newtoebay/basic-registration.html[/url]
b. Follow the instructions located here:
[url]http://pages.ebay.com.au/help/feedback/about_me.html[/url]
c. Write to [email]vero@ebay.com.au[/email] and let us know that the page has been
created. We will include it in the list of Intellectual Property Rights
Owner About Me pages.
Welcome again to the VeRO Program. We hope this email has provided some
useful guidance and information. Needless to say, if you have any
questions, contact us at [email]vero@ebay.com.au[/email].
We look forward to working with you.
VeRO Program
eBay Inc.
2145 Hamilton Avenue
San Jose, CA 95125
(Voice) (408) 376-6132
(Fax) (408) 516-8811
[email]vero@ebay.com[/email]
Can't stop these mongrels but at least we can make life difficult !